Operational Excellence: Achieving Vision with Data-Driven Strategies

In 2012, Nate Agentis took the reins of his family’s business and, three years later, hired Luke Humberd as COO. Together, this transformative partnership reinvented and exponentially scaled the third-generation plumbing business. The key to this business transformation was unlocking the power of data. Nate and Luke now share their company’s growth journey, leveraging metrics and dashboards to manage employees and drive operational excellence. Their session provides actionable insights for business leaders aiming to achieve a big vision through data-driven decision-making.

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