Delivering and Leveraging a Great Customer Experience
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Customer surveys, insights, and data are valuable, but what do you do with this information once its collected? Learn best practices and principles to leverage and deliver an exceptional customer experience whether you don’t have an analysis system in place now or are a veteran customer experience expert.
Vince Kudla is the founder & CEO of H2insight, Inc. Headquartered in Tampa with 150 employees, H2insight conducts millions of customer experience surveys each year. The company’s clientele include Fortune 100 companies, nearly half of the largest twenty national homebuilders and several of the largest insurance companies in the U.S. Many of these organizations have been recognized nationally by J.D Power and Associates and other independent studies for customer experience excellence. Prior to founding H2insight in 1997, Vince co-founded BPLS Inc., one of the first MLS systems in America created exclusively for homebuilders. He currently serves on the Board of the U.S. Institute Against Human Trafficking and has been a Member of C12 for 13 years.